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<div><br>Position: &nbsp;Solutions Engineer</div>
<div>Reports to: &nbsp;VP Customer Success</div>
<div>Location: &nbsp;Remote (Chicago or NY or East Coast)</div>
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<div><br>Job Description&nbsp;</div>
<div><br>Unlock your future with Alcatraz!&nbsp;</div>
<div><br>Alcatraz is looking for a Solutions Engineer to serve as a technical partner to our Sales, Customer Success, and Operations teams. This role bridges the gap between customer needs and our full-stack hardware and software solutions, helping customers understand how our technology works, how it fits into their environment, and how to deploy it successfully.</div>
<div><br>The ideal candidate is technically deep, customer-focused, and comfortable operating in pre-sales, onboarding, and pilot/deployment scenarios. You enjoy explaining complex systems clearly, collaborating cross-functionally, and ensuring customer success.</div>
<div><br>Responsibilities</div>
<div><br>Partner closely with the Sales team to support key accounts with pre-sales activities, including technical discovery, architecture discussions, product demonstrations, and responses to technical questions.<br>Act as a trusted technical advisor to prospects and customers, helping them understand system capabilities, limitations, integration points, and deployment best practices.<br>Assist with solution design and implementation planning, including system architecture, network requirements, and integration with third-party systems such as access control, SSO, and video management.<br>Support pilots and customer onboarding by providing deployment guidance, configuration recommendations, and best-practice training to installers and end users. Sessions may be performed remotely or onsite.<br>Act as a technical escalation point during onboarding and early deployments, working cross-functionally with Support, Product, and Engineering as needed.<br>Serve as a technical liaison between Sales, Product, Engineering, and Customer Support to ensure accurate expectations are set and smoothly handed off post-pilot.<br>Provide feedback to Product and Engineering teams based on customer interactions to improve product usability, documentation, and deployment workflows.<br>Contribute to and maintain technical documentation, solution guides, and Knowledge Base content used by Sales, Support, and customers.<br>Travel to customer sites as required to support pilots, onboarding, training, and critical deployments.<br>Success in this role is measured by smooth deployments, pilot conversion rates, and reduced post-deployment support tickets.<br>Qualifications</div>
<div><br>Bachelor’s Degree preferred, or equivalent combination of education, training, and experience in a technical field.<br>Minimum five years of experience in an applications engineering, solutions engineering, or similar customer-facing technical role.<br>Strong customer-facing communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.<br>Proven experience supporting pre-sales or onboarding activities, including demos, pilots, or technical evaluations.<br>Strong hands-on experience designing, deploying, and supporting enterprise hardware and software systems in customer environments.<br>Solid understanding of Windows systems, networking fundamentals (switches, routers, TCP/IP), and troubleshooting tools.<br>Experience working with CRM or sales-support tools such as HubSpot, Salesforce, or similar platforms, as well as enterprise tools such as Jira and Confluence.<br>Experience installing, configuring, or supporting physical access control systems and related security technologies such as video management systems.<br>Familiarity with enterprise IT concepts such as authentication, certificates, encryption, and secure communications (e.g., 802.1x, PKI, TLS).<br>Excellent written and verbal communication skills are required.<br>About Alcatraz</div>
<div><br>We’re an award-winning Series A startup backed by Silicon Valley VCs and some of the largest security companies in the world. &nbsp;We are disrupting the $70B access control industry through facial authentication and artificial intelligence. &nbsp;Our product is a frictionless and secure physical access control platform built with our proprietary full-stack software and hardware that integrates into the existing security infrastructure in corporations. &nbsp;Enterprises choose us to modernize their&nbsp;</div>
<div>infrastructure and deliver a touchless and secure solution for their employees.</div>
<div><br>Why you should join Alcatraz:</div>
<div>Alcatraz offers a great solution that IS the next generation of physical security access control that our customers love!<br>Alcatraz is a high-profile startup with great market momentum and enormous potential.<br>Alcatraz hires builders, makers, brewers, and bakers. If you enjoy creating, you’ll love working with us.</div>
<div>Alcatraz is an equal opportunity employer.</div>
<div><br>Agencies</div>
<div>We are not accepting resumes from Agencies for this role.</div>
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Alcatraz AI

Solutions Engineer

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