Join a team that walks the walk on culture

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<h3>About Charlie</h3>
We’re Charlie and we exist to Make Work Better. We do this by helping small businesses automate their HR tasks so that they can get the time, headspace and tools they need to build an engaged and high-performing team.
We’re looking for HR Advisor 1.2-2 to join our growing HR Advice team – and deliver an excellent service to our customers.
Come on and join us to make work better! 
<h3>What is a HR Advisor I/II</h3>
We have a career progression framework that includes Individual Contributor (IC) and People Manager (PM) tracks. IC1 is a junior HR Advisor, IC4 is a senior HR Advisor, and IC levels 2 and 3 cover that middle area.
<h3> In this role you will:</h3>
As a HR Advisor you’ll be responsible for:
<ul>
<li style="font-family: poppins;">Account manage a portfolio of customers building lasting relationships</li>
<li style="font-family: poppins;">Resolve complex HR issues to a high standard, including but not limited to redundancies, restructures, performance, conduct and sickness absence issues</li>
<li style="font-family: poppins;">Coach customers on dealing with sensitive and challenging people issues</li>
<li style="font-family: poppins;">Keep up to date with changing UK Employment legislations and how it impacts small businesses</li>
<li style="font-family: poppins;">Advise customers on how progressive policies and processes tailored to small businesses can help shape a great people culture</li>
<li style="font-family: poppins;">Support customers with Diversity &amp; Inclusion and audit their current practices</li>
<li style="font-family: poppins;">Ensure high quality documents and reviews are provided to customers, e.g handbook creations, handbook reviews and contract reviews</li>
<li style="font-family: poppins;">Implement and lead on proactive outreach campaigns to engage customers</li>
<li style="font-family: poppins;">Find opportunities to upsell training and other HR work to our customers</li>
<li style="font-family: poppins;">Research and developing content for training sessions and confidently deliver this to our customers</li>
<li style="font-family: poppins;">Mentor and up skill junior HR Coordinators</li>
</ul>
<h3> Requirements</h3>
You must have:
<ul>
<li style="font-family: poppins;">Working towards or gained Level 5 or 7 CIPD Qualification</li>
<li style="font-family: poppins;">In-depth knowledge of employment law and able to independently resolve complex HR issues</li>
<li style="font-family: poppins;">Ability to multitask, work under pressure and manage multiple deadlines</li>
<li style="font-family: poppins;">Strong communication skills</li>
<li style="font-family: poppins;">Great attention to detail</li>
<li style="font-family: poppins;">Ability to report on key success metrics</li>
<li style="font-family: poppins;">Desire to learn and contribute ideas to help build a world class service</li>
<li style="font-family: poppins;">Self-awareness and humility – you know that honest feedback is how you grow, and you’re not afraid to ask for help. </li>
</ul>
Let us know if you have: (all of these are desirable, but none are required)
<ul>
<li style="font-family: poppins;">Worked in an outsourced HR environment</li>
<li style="font-family: poppins;">Experience working within a start-up/fast growing business</li>
</ul>
 We will still consider applicants even if you don't meet every single one of the above requirements, so don't be put off if you don't match them absolutely perfectly!
This is a permanent full-time role. We cannot offer visa sponsorship and you must be able to work in the UK.
<h3>&nbsp;</h3>
<h3>The Way We Work</h3>
How we're crafting ownership, belonging and structured flexibility:
<ul>
<li style="font-family: poppins;">A team of 39 that genuinely enjoy spending time together, with regular in-person and remote events to foster connection</li>
<li style="font-family: poppins;">9 day fortnights; our adjusted work week. We have every other Friday off work and have a meeting-free Wednesday on the five-day weeks to give time for deep work</li>
<li style="font-family: poppins;">Hybrid-first approach; we optimise for office and remote working to be valued equally, and to be equally valuable</li>
<li style="font-family: poppins;">Live anywhere in the UK; we have 5 set days per year that we require the team to be together in our London office, but you have the flexibility to live anywhere in the UK</li>
<li style="font-family: poppins;">90 bookable "nomad working" days outside of the UK in any timezone each year</li>
<li style="font-family: poppins;">No fixed working hours; you take ownership over how you get your work done</li>
<li style="font-family: poppins;">An amazing office space in East London's pet-friendly <a href="https://secondhome.io/location/spitalfields/">Second Home</a>, and membership access to their wider London and LA locations.</li>
<li style="font-family: poppins;">“Exploration days” when you can work on whatever across the company</li>
<li style="font-family: poppins;">We have review cycles 2x a year using our transparent career progression framework, and dedicated personal development time </li>
</ul>
You can find out more about the way we work at Charlie by checking out our Handbook <a href="https://www.notion.so/Charlie-Handbook-5daab94f53f447b587faab352ad3006f?pvs=21">here</a>.
<h3> Compensation Package</h3>
<ul>
<li style="font-family: poppins;">A benchmarked salary from £34,000 to £36,500 based on your level within our progression framework</li>
</ul>
<h3> Benefits</h3>
<ul>
<li style="font-family: poppins;">£750 yearly Work Your Way Budget (to put toward things like travel to London for company events, getting your home office setup and your L&amp;D)</li>
<li style="font-family: poppins;">Access to our Learn You Way Fund (a company-wide fund that folks can apply to bolster their Work Your Way budget for L&amp;D purposes</li>
<li style="font-family: poppins;">£30 monthly wellbeing Budget</li>
<li style="font-family: poppins;">Private Health Insurance through Vitality</li>
<li style="font-family: poppins;">25 days annual leave + public holidays</li>
<li style="font-family: poppins;">4 bookable “Personal days” per year for when you can’t bring your full self to work</li>
<li style="font-family: poppins;">A sabbatical of up to one month paid at 50% of salary, for every 3.5 years worked at Charlie.</li>
<li style="font-family: poppins;">Enhanced Equal Parental Leave policy</li>
</ul>
<h3> Equal Opportunities Statement</h3>
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.
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HR Advisor I/II

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