Join the CultureSuite team

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CultureSuite works across the UK, US and Europe to make building and managing websites more sustainable for the arts and culture sector, using our SaaS offering.
This is what one of our customers says: "Before CultureSuite, our website had a number of restrictions – with content updates often needing agency support – and we couldn't properly showcase our artistic programme. Now our digital team has the creative freedom to craft engaging digital experiences. The platform's flexibility means we can respond quickly to opportunities, and it is incredibly exciting to be part of a community of venues all contributing to the platform's evolution."

About Us

Robert Hubbert

George Hill

Hiring Manager Growth / General Hiring Manager

David Johnstone

Stella van Mever

Coen van der Poll

Meet Our Team

Gallery

<html><head></head><body><div>
<div><strong>About CultureSuite</strong><br>CultureSuite is a product-led company building the leading digital platform for the arts, culture and entertainment sectors. Our product powers websites and digital experiences for theatres, concert halls, festivals and venues across Europe, the UK, the US and Australia.</div>
<div>We don’t just hand over a login and wish clients luck. We design, implement and launch every client’s website with them, and then help their teams get the most from it for years afterwards. That second part is where you come in. You’ll help clients use CultureSuite with confidence: answering questions and solving problems when they need support, while helping their teams become more capable through training and practical guidance. You’ll cover North American time zones so our growing list of American and Canadian venues has knowledgeable support available during their own working day.<br><br></div>
<div><strong>What you'll do<br></strong></div>
<div>
<ul>
<li>Own client tickets from first response through resolution: solve what you can, keep clients updated in line with our SLA, and involve second-line specialists or R&amp;D when needed, without losing track of the issue.</li>
<li>Take part in our shared 24/7 critical incident response process, including occasional out-of-hours alerts and follow-up.</li>
<li>Run dashboard training sessions for new clients and refreshers for existing ones, using our standard programme.</li>
<li>Help clients while they add content to their new websites, so they launch on time.</li>
<li>Write and update help articles based on the questions you hear most.</li>
<li>Use AI tools where helpful to solve problems, improve documentation and work more efficiently.</li>
<li>Hand over to, and pick up from, our European team each day, so nothing falls through the gap.</li>
</ul>
<br><strong>What you'll bring</strong></div>
<div>
<ul>
<li>Clear, patient explanations of technical things for non-technical people.</li>
<li>A calm, friendly manner with clients who are having a bad day.</li>
<li>You’re organised and comfortable working a queue with some independence.</li>
<li>You like learning tools in depth and showing other people the shortcuts.</li>
</ul>
</div>
<div><br><strong>Nice to have</strong></div>
<div>
<ul>
<li>Experience in arts, culture or live events, especially with ticketing systems (Tessitura, Spektrix, Tixly, Ovatic and similar) or in a venue’s box office or marketing team.</li>
<li>Awareness of HTML/CSS basics.</li>
<li>Can speak Dutch/Spanish.</li>
</ul>
</div>
<div><br><strong>This role is for you if</strong></div>
<div>
<ul>
<li>You’re the person friends call when their tech misbehaves, and you don’t mind.</li>
<li>A clear, kind reply to a stressed client feels like a small win.</li>
<li>You enjoy learning a tool inside out, then showing others the shortcuts.</li>
<li>You like working independently, knowing a team has your back across the Atlantic.</li>
<li>You’re curious where this could lead: training, implementation, integrations.</li>
</ul>
</div>
<div><br><strong>Why join</strong></div>
<div>
<ul>
<li>Learn our platform from the ground up with a team that will train you properly.</li>
<li>A range of growth paths: support, training, implementation or integrations depending on what feels right for you.</li>
<li>Work with cultural venues you want to visit.</li>
</ul>
</div>
<div><br><strong>Requirements</strong></div>
<div>
<ul>
<li>1–3 years in customer support, onboarding or training for a software product.</li>
<li>Hands-on experience with a helpdesk platform (Freshdesk, Zendesk, HubSpot Service or similar).</li>
<li>Experience running training sessions or demos.</li>
<li>Fluent in English, written and spoken.</li>
<li>Based in North America/South America, with the appropriate rights to work.</li>
<li>Available to during North American business hours, with a regular daily overlap with colleagues in the UK and Netherlands.</li>
<li>Willing to join an incident rota, with occasional out-of-hours involvement.</li>
<li>Able to travel occasionally to client sites and team meetups in North America.</li>
</ul>
</div>
<div>&nbsp;</div>
<div><strong>What We Offer</strong></div>
<div>
<ul>
<li>A small, collaborative team where your work is visible and your voice is heard</li>
<li>The chance to help shape how cultural organisations connect with their audiences digitally</li>
<li>Remote working, with opportunities to travel to client sites and team meetups.</li>
<li>A laptop at your disposal (which can be used privately as well)</li>
<li>Participation in the pension programme</li>
<li>In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times</li>
</ul>
</div>
<div><strong>The interview process</strong><br>We know interviews take energy, so we’ve tried to make our process clear, respectful of your time, and genuinely two-way; we’re working out if we’re right for each other, not just testing you.</div>
<div><br><strong>Informal Chat</strong></div>
<div>A relaxed 20–30 minute video call with someone from the team. No trick questions, no pressure. We’ll tell you more about CultureSuite, your wider team and the role. You can ask us anything. The goal is simply to get to know one another and make sure there’s a good fit.</div>
<div><br><strong>Interview</strong></div>
<div>A more in-depth session with leadership (~60 minutes total). A conversation that covers: your experience, how you work, what you’re looking for, and any questions you have for us.</div>
<div><br><strong>Final Conversation</strong></div>
<div>A 30 minute session with your immediate team. A chance to finalise any questions you have and a more in depth view of what day-to-day life looks like at CultureSuite.</div>
<div><br><strong>To apply</strong><br>Please send (in English) a CV, a cover letter about why you think you might be a great fit at CultureSuite via the portal in the job ad.</div>
<div>&nbsp;</div>
</div></body></html>

<div>
<div>
<strong>About CultureSuite</strong><br>CultureSuite is a product-led company building the leading digital platform for the arts, culture and entertainment sectors. Our product powers websites and digital experiences for theatres, concert halls, festivals and venues across Europe, the UK, the US and Australia.</div>
<div>We don’t just hand over a login and wish clients luck. We design, implement and launch every client’s website with them, and then help their teams get the most from it for years afterwards. That second part is where you come in. You’ll help clients use CultureSuite with confidence: answering questions and solving problems when they need support, while helping their teams become more capable through training and practical guidance. You’ll cover North American time zones so our growing list of American and Canadian venues has knowledgeable support available during their own working day.<br><br>
</div>
<div><strong>What you'll do<br></strong></div>
<div>
<ul>
<li>Own client tickets from first response through resolution: solve what you can, keep clients updated in line with our SLA, and involve second-line specialists or R&amp;D when needed, without losing track of the issue.</li>
<li>Take part in our shared 24/7 critical incident response process, including occasional out-of-hours alerts and follow-up.</li>
<li>Run dashboard training sessions for new clients and refreshers for existing ones, using our standard programme.</li>
<li>Help clients while they add content to their new websites, so they launch on time.</li>
<li>Write and update help articles based on the questions you hear most.</li>
<li>Use AI tools where helpful to solve problems, improve documentation and work more efficiently.</li>
<li>Hand over to, and pick up from, our European team each day, so nothing falls through the gap.</li>
</ul>
<br><strong>What you'll bring</strong>
</div>
<div>
<ul>
<li>Clear, patient explanations of technical things for non-technical people.</li>
<li>A calm, friendly manner with clients who are having a bad day.</li>
<li>You’re organised and comfortable working a queue with some independence.</li>
<li>You like learning tools in depth and showing other people the shortcuts.</li>
</ul>
</div>
<div>
<br><strong>Nice to have</strong>
</div>
<div>
<ul>
<li>Experience in arts, culture or live events, especially with ticketing systems (Tessitura, Spektrix, Tixly, Ovatic and similar) or in a venue’s box office or marketing team.</li>
<li>Awareness of HTML/CSS basics.</li>
<li>Can speak Dutch/Spanish.</li>
</ul>
</div>
<div>
<br><strong>This role is for you if</strong>
</div>
<div>
<ul>
<li>You’re the person friends call when their tech misbehaves, and you don’t mind.</li>
<li>A clear, kind reply to a stressed client feels like a small win.</li>
<li>You enjoy learning a tool inside out, then showing others the shortcuts.</li>
<li>You like working independently, knowing a team has your back across the Atlantic.</li>
<li>You’re curious where this could lead: training, implementation, integrations.</li>
</ul>
</div>
<div>
<br><strong>Why join</strong>
</div>
<div>
<ul>
<li>Learn our platform from the ground up with a team that will train you properly.</li>
<li>A range of growth paths: support, training, implementation or integrations depending on what feels right for you.</li>
<li>Work with cultural venues you want to visit.</li>
</ul>
</div>
<div>
<br><strong>Requirements</strong>
</div>
<div>
<ul>
<li>1–3 years in customer support, onboarding or training for a software product.</li>
<li>Hands-on experience with a helpdesk platform (Freshdesk, Zendesk, HubSpot Service or similar).</li>
<li>Experience running training sessions or demos.</li>
<li>Fluent in English, written and spoken.</li>
<li>Based in North America/South America, with the appropriate rights to work.</li>
<li>Available to during North American business hours, with a regular daily overlap with colleagues in the UK and Netherlands.</li>
<li>Willing to join an incident rota, with occasional out-of-hours involvement.</li>
<li>Able to travel occasionally to client sites and team meetups in North America.</li>
</ul>
</div>
<div> </div>
<div><strong>What We Offer</strong></div>
<div>
<ul>
<li>A small, collaborative team where your work is visible and your voice is heard</li>
<li>The chance to help shape how cultural organisations connect with their audiences digitally</li>
<li>Remote working, with opportunities to travel to client sites and team meetups.</li>
<li>A laptop at your disposal (which can be used privately as well)</li>
<li>Participation in the pension programme</li>
<li>In addition, CultureSuite has an arrangement to flexibly schedule all public holidays as days off at other times</li>
</ul>
</div>
<div>
<strong>The interview process</strong><br>We know interviews take energy, so we’ve tried to make our process clear, respectful of your time, and genuinely two-way; we’re working out if we’re right for each other, not just testing you.</div>
<div>
<br><strong>Informal Chat</strong>
</div>
<div>A relaxed 20–30 minute video call with someone from the team. No trick questions, no pressure. We’ll tell you more about CultureSuite, your wider team and the role. You can ask us anything. The goal is simply to get to know one another and make sure there’s a good fit.</div>
<div>
<br><strong>Interview</strong>
</div>
<div>A more in-depth session with leadership (~60 minutes total). A conversation that covers: your experience, how you work, what you’re looking for, and any questions you have for us.</div>
<div>
<br><strong>Final Conversation</strong>
</div>
<div>A 30 minute session with your immediate team. A chance to finalise any questions you have and a more in depth view of what day-to-day life looks like at CultureSuite.</div>
<div>
<br><strong>To apply</strong><br>Please send (in English) a CV, a cover letter about why you think you might be a great fit at CultureSuite via the portal in the job ad.</div>
<div> </div>
</div>