The planet needs you. We do too.

At The Electric Car Scheme, we believe everyone wants to make choices to achieve a Net Zero future, but many are blocked by budget or other factors.  You could play a key role in making the transition to electric cars an easy choice for everyone. At The Electric Car Scheme, your work will have a direct impact on the future of transportation.   We offer opportunities for innovation and meaningful contributions that drive sustainability forward. Join our team, and help us redefine the automotive industry while paving the way for a cleaner, greener future. Join us on the journey!

About Us

We believe in being bold in ambition and thinking positively. Working at The Electric Car Scheme, you will be helping our team progress in a fast-paced environment!

Grow your career

By working for a certified B Corp, you will be working for a company that meets a high verified standard of social and environmental performance, public transparency, and legal accountability.

We are a certified B Corp

We are committed to building a company that represents the communities we serve, representing the best and broadest of backgrounds, interests and perspectives. 

We're still small but we have adopted these values from day 1!

Diversity &amp; Inclusion

Everyone is set up for success, so that we succeed as a team, and our work environment helps achieve just that.

That includes getting rewarded, developing and genuinely being a part of our journey.

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Why Join The Electric Car Scheme?

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Meet Our Team

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<html><head></head><body>We are excited to offer the opportunity to become part of our leadership team here at ECS.
As we set-up for 2025 and beyond, we're further strengthening our leadership team with a Team Manager for our Returns function. This role will lead a small, yet mighty team of Returns Specialists as we support the growth of employers and employees that use our product.
We are looking for someone who will be hyperfocused on delivering exceptional service in any situation. You will manage early lease terminations, balancing the needs of employers and employees while upholding our policies to protect our business. Equally important, you will ensure standard lease endings result in employees continuing their journey by extending their current lease or re-leasing through us.
The goal - lead a highly engaged, specialised team that are passionate about 5* service, focused on creating promoters of our services and a brand synonymous with excellence.
You’ll work closely with our leadership team for support, advice and insights and be responsible for informing and guiding strategy.
What You Bring To The Role
<ul>
<li>1+ years in managing and leading a team. We want you to bring your energy and your enthusiasm, the rest you will learn along the way through our onboarding training.</li>
<li>Experience in complex case management (B2B).</li>
<li>Ability to uphold our terms &amp; conditions for vehicles being returned earlier than planned which are not covered by our protection - you will demonstrate a balance between striving for commercial results whilst managing all cases in a human way. Most of all, you will be able to coach your team to be as awesome as you are.</li>
<li>You are an extraordinary problem solver who can spot blockers, overcome them and create solutions. Once you have solved the problem we want you to go further and have the autonomy to make improvements to prevent it from happening again.</li>
<li>Proficient in Excel or Google Sheets with a strong analytical mind and reporting skills, where you can analyse and spot trends so you can make improvements and ensure your team are performing at the highest level.</li>
<li>Strong ability for demonstrating and championing the importance of delivering exceptional customer service consistently.</li>
<li>Clear self motivation and ability to work independently.</li>
<li>A collaborative, positive and enthusiastic attitude towards team building so you can get the best out of your team and others around you.</li>
</ul>
What You'll Be Doing
<ul>
<li>You will be responsible for leading the Returns team balancing performance alongside wellbeing - this includes onboarding, 121s, performance reviews, mentoring, leadership, process improvements, SLAs/KPIs and consistently delivering outstanding service.</li>
<li>Build relevant reporting, spot trends and highlight them accordingly</li>
<li>Your team will feel trusted, supported and confident in the role, with the ability to overcome hurdles but know when to reach out to you for guidance and support</li>
<li>As the escalation point for your team, you will ensure all dissatisfactions and complaints will be handled to the TCF standard and resolved consistently within our T&amp;Cs</li>
<li>You will also be responsible for our internal and external reputation of the Returns team.</li>
<li>You will contribute significantly to the customer experience strategy - we are relying on your experience, know-how and learnings</li>
<li>You will continue to support that The Electric Car Scheme is the leader &amp; “go to” brand in our category. You will support us in creating promoters and advocates of ECS, by ensuring Trustpilot, Google Reviews and CSATs are continuously 5*</li>
</ul>
About Us
Switching to an electric car is one of the most significant ways you can make a positive change towards net zero. We want to make it cheaper and easier than any other option. Salary sacrifice makes this possible, allowing employees to save 20-50% on any electric car by reducing your salary in exchange for an electric car as a benefit. This makes electric cars an affordable option for everyone.
Each person wants to make choices to achieve a net zero future. People are limited by information, access, price and complexity - this is slowing down progress globally. The pace of achieving net-zero is a huge problem because each tonne of carbon emissions contributes to climate change for centuries.
At The Electric Car Scheme, our goal is to make net zero the obvious choice.
You can offer a cost-neutral benefit that gives employees access to the most affordable way to switch to an electric car. Together we’re speeding up our ability to tackle climate change by empowering others to make sustainable choices.
The Electric Car Scheme is here to break down barriers. By empowering others to make sustainable choices, we can speed up your efforts to tackle climate change.
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Benefits:
<ul>
<li>Hybrid working with 2 days in the office (Hayes, London)</li>
<li>25 days holiday + bank holidays</li>
<li>Add 1 day holiday per year service + buy / sell up to 5 days each year</li>
<li>Flexible work policy with options to take into account family care</li>
<li>Best in class Family Friendly Leave and Pay</li>
<li>For example, our Maternity leave (in year 1) is 6 weeks full pay and 6 weeks half pay. This increases to 12 weeks full pay, 8 weeks half pay after year 1.</li>
<li>Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car</li>
<li>£500 pa. personal development budget</li>
<li>£100 home office budget</li>
<li>Vitality healthcare</li>
<li>Pension</li>
<li>Equity options - own a part of the business</li>
</ul>
&nbsp;
Why Work With Us
<ul>
<li>Personal growth - join us as an early employee to fast track your progression opportunities!</li>
<li>Competitive salary, pension &amp; incentives scheme to share in our success</li>
<li>Voted 4.9 on Glassdoor</li>
<li>Voted Top 100 Organisation to ‘Escape’ to in 2022 and in 2023 by Escape the City</li>
<li>Certified Company on Otta</li>
<li>Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a culture where we can thrive</li>
</ul>
We are the UK’s only&nbsp;<a href="https://www.electriccarscheme.com/b-corp" rel="noopener">B Corp Certified</a> salary sacrifice provider</body></html>

Team Manager - Early Returns & End of Lease

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