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<html><head></head><body><div>Join our team and play a key role in helping our clients succeed with RotaCloud.</div>
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<div>Our Customer Onboard Specialists own the end-to-end sales cycle for inbound SMB opportunities, converting trials and qualified leads into successful customers. You will be building trusted relationships, running structured discovery, delivering high-quality demos, providing clear commercial proposals and closing deals that are a strong fit for RotaCloud</div>
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<div>Embedded within the Sales team and working closely with Marketing, Product and Customer Success, you will operate as the commercial lead for your opportunities. You will bring market and customer insight into the business, and partner with others to remove friction in the buying journey and improve conversion.</div>
<h3>What you’ll be doing:</h3>
<ul>
<li>Engage trialists and inbound opportunities, maintaining momentum from first contact to close.</li>
<li>Build relationships with key stakeholders, establishing credibility and trust early.</li>
<li>Run structured discovery to understand customer context, pain points, buying process and product fit.</li>
<li>Respond to trial users via webchat with clear, professional communication, ensuring queries are understood.</li>
<li>Identify opportunities for RotaCloud products through effective questioning.</li>
<li>Deliver tailored, value-led demos that address the prospect’s goals and constraints.</li>
<li>Provide clear, timely quotes and proposals and progress deals with purposeful follow-up.</li>
<li>Maintain accurate pipeline stages and activity in HubSpot, including notes, next steps and close dates.</li>
<li>Track conversion blockers and proactively seek support where needed (eg, commercial terms, technical questions).</li>
<li>Contribute to pipeline reporting with a focus on accuracy and learnings, not just volume.</li>
<li>Create a confident, low-friction experience from trial to purchase.</li>
<li>Agree next steps with prospects and keep commitments, timelines and expectations clear.</li>
<li>Share actionable feedback to improve the product story, trial experience and sales materials.</li>
<li>Share insights, objections and wins with the Sales team to improve collective performance.</li>
<li>Partner with Marketing on lead quality feedback and messaging that resonates.</li>
<li>Partner with Customer Success on onboarding readiness and handover quality to drive retention outcomes.</li>
<li>Actively participate in enablement, product updates and ongoing development.</li>
<li>Take ownership of personal performance goals, using coaching and data to improve conversion and quality.</li>
</ul>
<h3>You’ll thrive in this role if you:</h3>
<ul>
<li>Have strong commercial judgement, qualify opportunities honestly and prioritise time on best-fit, high-intent deals.</li>
<li>Enjoy a consultative approach, ask strong questions, listen well and align solutions to the customer’s reality.</li>
<li>Possess good organisational skills and are capable of following through.</li>
<li>Are able to manage multiple opportunities without losing momentum or detail.</li>
<li>Are resilient and adaptable, remaining effective through rejection, change and shifting priorities.</li>
<li>Prioritise collaboration, work constructively across teams, and can share information early and clearly.&nbsp;</li>
</ul>
<h3>What we're looking for:</h3>
<ul>
<li>Experience working with SMB prospects, using consultative discovery and value-based demos.</li>
<li>Strong stakeholder management, able to build trust with a range of decision makers.</li>
<li>Confident communicator, able to explain product value clearly and handle objections professionally.</li>
<li>Comfortable working with CRM discipline (HubSpot), activity tracking and pipeline reporting.</li>
<li>Interest in SaaS and product-led growth, with a willingness to learn new features and translate them into customer outcomes.&nbsp;</li>
</ul>
<h3>What’s in it for you?</h3>
<ul>
<li>Salary of £28k - £30k + bonus structure depending on experience</li>
<li>Hybrid flexible working - need to drop the kids off at school? No problem</li>
<li>34 days holiday (inc. BH's with a length of service increase to 41) &amp; options to buy and sell</li>
<li>Discretionary bonus</li>
<li>Private healthcare</li>
<li>Paid lunch break</li>
<li>Enhanced family-friendly benefits</li>
<li>£500 per year to spend on learning and development</li>
<li>Eye health support</li>
<li>Paid time off for volunteering</li>
<li>Fortnightly work events, monthly department lunches, bi-annual company events</li>
<li>And if this wasn’t enough, we have plenty more, less exciting, but equally useful benefits!&nbsp;</li>
</ul>
<h3>Where you’ll be working</h3>
<div>This is a hybrid role with 2 days a week spent in our open-plan office in the centre of historic York and the flexibility of working in your own home.&nbsp;</div>
<h3>What are you waiting for?!</h3>
<div>Don't worry if you don't meet all of the criteria - we work with people, not CVs. So if you think you'd be a valuable addition to our team, please get in touch.</div></body></html>

RotaCloud

Customer Onboard Specialist

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