Join the team

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Vision

Mission

Challenge

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On average, 20% of our lives are spent in poor health, costing the UK upwards&nbsp; of £100 billion* annually —more than half of what the NHS spends each year.<br><br>At Thriva, our mission is to increase healthspan—the years we live in good health—so that we, both as individuals and as a society, can make the most of our present and future.&nbsp;<br><br>&nbsp;At Thriva, we believe that proactive, preventative lifestyle approaches are essential to achieving this.<br><br>But it can be hard to know where to start. We often don't have the information or support we need to optimise our health proactively.
<br><br>&nbsp;We want to take the guesswork out of managing health. We focus on putting quality health data in your hands and give you access to technology, innovation, and clinical expertise that makes interpreting this and knowing what action you should prioritise easy.<br><br>*Analysis by Institute for Public Policy Research: Healthy Industry, Prosperous Economy 2024<br>

A preventative approach

We go the extra mile to make sure customers are supported and cared for. <br>  &nbsp;We take the development and welfare of others seriously. And we take the time to share feedback regularly.  <br>  &nbsp;We look after ourselves. We take time off when we need it, and we’re comfortable sharing if we’re struggling. The team can’t thrive if we’re not thriving&nbsp;

Truly Care

The motivation to improve trumps the need to be right.&nbsp;Strong opinions, weekly held. <br>  If we make a mistake, we look at what we could have done differently - before looking at external factors.  <br>  &nbsp;We’re open in sharing learnings, mistakes, and shortcomings with others - to help us learn and grow.&nbsp;

Intelligence Pace&nbsp;

The motivation to improve trumps the need to be right.&nbsp; <br>  Strong opinions, weekly held.

If we make a mistake, we look at what we could have done differently - before looking at external factors.&nbsp;  <br>  &nbsp;We’re open in sharing learnings, mistakes, and shortcomings with others - to help us learn and grow.

Stay humble&nbsp;

We go all out to make sure our customers and team are as excited as we are, and we bring them along with us.&nbsp; <br>  &nbsp;We communicate a lot to make sure  we're pulling in the same direction.&nbsp;  <br>  &nbsp;We create a shared vision of the future and get others excited about how to achieve it.
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Galvanise&nbsp;

Our Values

Tom Livesey

Hamish Grierson

Tamar Loach

Vishal Shah

Meet Our Team

<html><head></head><body><div><em>Thriva is a Series A-backed health tech company empowering people to take control of their health with trusted tools, actionable advice, and strong support. With £10m raised from investors including Target Global and Guinness Asset Management, we’re expanding B2C and B2B offerings and seeking an experienced CX agent to drive satisfaction, retention, and reputation.</em></div>
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<h3><strong>Responsibilities:</strong></h3>
<div><strong>Key responsibilities</strong></div>
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<div>Respond to inbound queries and tickets via email with speed and accuracy, to consistently meet internal and external SLA response times<br>Achieve the highest standards of customer care and feedback, with CSAT scores consistently between 90% and 100%.<br>Maintain consistent availability during 8-hour shifts to ensure reliable coverage and team stability during core office hours.</div>
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<div><strong>Other responsibilities&nbsp;</strong></div>
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<div>Monitor and optimise internal and external facing knowledge bases to maintain accurate support documentation in line with product updates<br>Facilitate and organise inbound Thriva in-person bookings.<br>Actively participate in mandatory company alignments, Town Halls, and strategy meetings to ensure the "voice of the customer" reaches Product and Clinical teams.<br>Liaise directly with reporting doctors, our B2B partners, clinical operations team, laboratories and product teams to share learnings and feedback for continuous improvement.<br>Identify areas of improvement for internal and customer facing processes and raise them in the appropriate channels.<br>Champion the customer perspective in any allocated project work, ensuring customer’s needs and experience are prioritised. &nbsp; &nbsp;<br>Projects may be allocated based on resource availability.</div>
<div>Your role may include any other duties consistent with your role that we may reasonably ask you to undertake from time to time. We may make reasonable changes to your reporting line or require you to carry out work for the company at any time.</div>
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<h3>About you:&nbsp;</h3>
<ul>
<li>You’re a clear and confident communicator with the ability to empathetically support users with their queries.</li>
<li>You have proven experience in a service-led environment, with a track record of meeting quality and productivity targets.</li>
<li>You possess a growth mindset and are keen to learn and adopt and streamline processes.</li>
<li>You’re comfortable using CRM tools such as Intercom, Jira and Google Suite</li>
<li>You thrive in fast-paced environments and take initiative when you see gaps in our documentation or recurring user pain points.&nbsp;</li>
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<div><strong>How a CX Agent would live the Thriva values:</strong></div>
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<div><strong>Truly care</strong></div>
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<li>Going above and beyond for our customers by personalising responses and following up on negative reviews</li>
<li>Being available &amp; present to support the wider team and provide insight on challenging queries</li>
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<div><strong>Intelligent pace</strong></div>
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<li>Being responsive to colleagues around the business</li>
<li>Consistently meeting all Customer Experience (CX) Service Level Agreements (SLAs)</li>
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<div><strong>Stay humble</strong></div>
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<li>Having a go at complex tickets even when you’re unsure &amp; knowing when to ask for help</li>
<li>Personally and publicly recognising the work and effort of those around you</li>
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<div><strong>Galvanize</strong></div>
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<li>Being proactive and involved in every day discussions by searching for improvements in processes for us and our customers</li>
<li>Sharing out tasks where necessary to lighten the workload for everyone&nbsp;</li>
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<h3>How we work:</h3>
<div>Thriva mainly works remotely, with in-person office days twice a week and for townhalls, team-building events, customer meetings, or training sessions. We are committed to diversity and inclusive hiring, welcoming applicants from all backgrounds. We value the time and effort you put into your application and look forward to reviewing it.</div>
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<h3>What we offer:</h3>
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<li>Very competitive salary with regular salary reviews</li>
<li>Equity options</li>
<li>28 days holiday a year (plus bank holidays) for some well-deserved time off</li>
<li>Flexible working arrangements</li>
<li>Pension contributions of 3%</li>
<li>Private Health &amp; Dental Insurance&nbsp;</li>
<li>Annual “treat yourself” budget - from massages to books to days out. Be kind to yourself on us!</li>
<li>Annual learning and development budget</li>
<li>£100 Thriva credit every month</li>
<li>A well-equipped central London office in Old St with plenty of snacks, drinks, and coffee</li>
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